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Explanation: This website uses Hong Kong dollars for pricing, and payment will be directly converted.

● Credit Card

We accept Visa, Mastercard, AE (American Express credit card), and Union Pay (UnionPay cards starting with 62). When you choose to make transactions through online payment methods, the process will be secured via SSL encryption to protect your personal privacy information.

● PayMe from HSBC

PayMe is a mobile e-wallet application launched by HSBC. It employs bank-level security technology. For more details, please visit the section about PayMe.

● AlipayHK

The AlipayHK e-wallet is operated by Alipay (HK) Limited and supervised by the Hong Kong Monetary Authority. AlipayHK has implemented additional risk management measures for various types of account information. For more details, please visit the section about AlipayHK.

● BoC Pay

It is a one-stop local and cross-border mobile payment application developed by Bank of China (Hong Kong) Limited. BoC Pay is protected by the security controls of the bank’s mobile application; you are required to enter your payment password or pass biometric authentication before conducting transactions. For more details, please visit the page about BoC Pay.

● Apple Pay

Apple Pay is easy to use. Paired with your daily Apple devices, you can shop on the 59699.shop and make contactless payments, all with security guarantees. For more details, please visit the page about Apple Pay.

The majority of our orders will be shipped within 1 – 2 business days after the payment is verified. You can expect to receive this email within 2 – 4 business days after you have placed an order. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order. For other details on local courier services / store pickup services, please visit the following website.

59699shop online store offers you a “30-Day Shopping Guarantee” (excluding “non-returnable products”), allowing you to shop with peace of mind. Most products purchased from 59699shop online store are eligible for a 30-day return and refund guarantee from the date of receipt (the date of receipt is based on the record when customers personally pick up the goods at the store or the courier’s delivery signature record). Please contact customer service first and provide them with your order number.
After receiving confirmation from our customer service, please properly package the items to be returned and enclose the delivery note for that order.
Please retain and return all packaging, including the original packaging boxes of all goods, original product labels, hang tags, certificates, manufacturer’s warranties, instruction manuals, giveaways, and all accessories, ensuring that all packaging is returned in perfect and undamaged condition. The labels or hang tags on the goods must also remain intact; goods cannot be returned or exchanged if these are damaged or bent. If the goods have been assembled, please ensure that they are in the same assembled state as when purchased; if the packaging or assembled state of the goods does not meet the above conditions, arrangements for returning or exchanging the goods cannot be made.
Please mail the returned goods to 59699shop: 59699shop Dot Com Returns Department, RM 5B 12/F TUNG LEE IND BLD 9
LAI YIP ST KWUN TONG
HONG KONG.
All returned products must be mailed using express delivery companies that provide order tracking services, such as CXC, SF Express, and Hongkong Post (registered mail/parcels and in-store returns are not accepted). The return shipping fee must be paid, and the originally paid shipping fee is non-refundable. 59699shop online store does not accept arrangements where the recipient pays the shipping fee.
After we have successfully retrieved the relevant goods, before issuing a refund, we must inspect and verify the returned items. If the situation does not comply with our return and exchange policies, no refund will be granted for the returned goods, and the 59699shop online store will not be responsible for returning the items to you.
When processing a refund, the original order’s shipping and handling fees will not be refunded. We apologize for any inconvenience caused. We will refund you the total amount of the goods. If the returned goods come with promotional gifts or products purchased at special prices, these items must also be returned together; otherwise, the refund will not be processed. If any accompanying gifts are returned, we will deduct the value of those gifts or specially priced products from the refund amount.
Notes:
• Only one return is allowed per order.
• The original order’s shipping and handling fees will not be refunded.
• If 59699shop fails to receive the goods within thirty days, it reserves the right to cancel and return the goods.
• Any goods that have been unsealed, used, or damaged due to personal reasons are not eligible for return or exchange.
• If the returned goods come with promotional gifts or products purchased at special prices, these items must also be returned together with the goods; otherwise, the refund will not be processed.
• If the attached gift is returned, we will deduct the value of the gift or the discounted item from the refund.
Non-returnable products
• The product has been received for over 30 days.
• The product has been unsealed or used (e.g., the packaging tape or box has been torn off).
• The product is not in its intact packaging, has been damaged, destroyed, is incomplete, or does not retain the 59699shop label.
• Any food products, including (but not limited to) cookies, snacks, nutrition bars, infant formula, etc., as well as any discounted, clearance, or special sale products that are marked as non-returnable.
• Any free gifts and sample gifts.
• Any products purchased at 59699shop stores.
• Any epidemic prevention products.
• In case of any disputes, 59699shop online store reserves the right of final decision without any objection.
Refund time: within approximately 14 working days after 59699.shop receives the returned item59699shop

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Once we received your unsubscribe request, we will take approximately 7 working days to be effective. If you still receiving our promotion messages after 7 days, please contact customer service again to follow up for you.